Information We Collect

When you visit Elowen Atelier or place an order through our website, we may collect certain information necessary to provide our services and improve your shopping experience.

Personal Information

Depending on your interaction with our store, we may collect information such as:

• Name and contact details
• Email address
• Shipping and billing information
• Order details and purchase history
• Customer support communication

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including browser type, device information, IP address, website activity, and browsing behavior. This information helps us maintain website performance and improve user experience.

Order Processing

Your information is used to process purchases, arrange shipping, provide order updates, and deliver products to the address provided during checkout.

Customer Communication

We may use your email information to respond to questions, provide order-related updates, and offer customer support regarding your purchases.

Website Improvement

Information collected through website usage helps us understand customer preferences, improve website functionality, and create a better shopping experience.

Payment Information

Elowen Atelier does not directly store your complete payment card information. Payments are securely processed through trusted third-party payment providers that use industry-standard security measures.

Your payment information is handled according to the privacy policies and security practices of the applicable payment service provider.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and provide a more personalized browsing experience.

You can adjust your browser settings to manage or disable cookies. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only when necessary to provide our services, including:

• Shipping carriers for order delivery
• Payment processors for secure transactions
• Service providers that support website operations
• Legal authorities when required by applicable laws

Third Party Services

Our website may use third-party services such as payment providers, analytics tools, shipping providers, and Shopify-related services. These providers may collect or process information according to their own privacy policies.

Protecting Your Information

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure. While no online system can guarantee complete security, we continuously work to maintain appropriate safeguards.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including requesting access, correction, deletion, or information about how your data is used.

If you would like to make a privacy-related request, please contact us using the information below.